Keep in mind that when you are dealing with a
financial services firm you are dealing with a for profit entity. The goal of
every for profit entity is to maximize its return to shareholders. Financial
services firm’s balance their ability to take advantage of human nature (which they are very good at and have a lot of knowledge of) with seeking to maximize their
own profits. There is an inherent, built-in conflict of interest.
That is not to say that some financial services companies and financial
services providers aren’t helpful or don’t really try to do the best for their
clients, it is only to say that there is a temptation – usually embedded in the
incentive structures – to lead with your own self interest vs the self interest
of the client.
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